Returns

If you are not completely satisfied with your products, you can return them to us for a refund within 30 Days of purchase.

Please contact us for a returns number and send the goods back to us, all goods should be returned in original packaging and condition.

In the rare event that goods are faulty, we will either offer you a replacement or a refund.

Please note that you are responsible for any postage fees incurred for returning items that are not faulty and the safe return of goods is your responsibility, we strongly advise that you obtain a free certificate of posting from the Post Office when returning your goods to ensure that you are protected if the parcel fails to reach us

In line with European Directive ‘Distant Selling Regulations’ you have the right to cancel your order within 7 working days of the time that your order was placed, should you wish to cancel then please email us with your order number and reason for cancellation

Please note however, that our postage and packing charges are non-refundable, and that unless faulty, you will be liable for the cost of returning goods

Customer Testimonials

Beautiful craft shop with amazing people! Cate helped me to design and complete my wedding invites and order of service's. They were just perfect and exactly what I wanted! I left it all to the last minute and she completed them so fast! Thank you Cate! x

Sophie Toley

Just wanted to say Wow! what a fabulous shop! visited yesterday from near Gatwick Airport. The lady that served me was so friendly and helpful nothing was too much trouble.Thank you again, will definitely visit next time we are down that way.

Sue Druce

It's a beautiful shop full of so much. Amazing customer service, spent so much time helping me with my wedding invites. Highly recommend. Thank you! X

Kellie Thatcher

Customer service is second to none, nothing is ever too much trouble. Workshops and the shop have a great atmosphere and the pricing is brilliant, especially for a small business!

Jo Richards

Spent a fabulous day today crafting with friends. Thanks for the cake, tea & giggles

Mina Parigpuri

Thank you so much for this afternoon ladies, I had a brilliant creative afternoon...feeling inspired! For all you crafties out there if you haven't already visited here its a must!

Catherine Durham

I came to the Mulberry Bush with no idea really of what I wanted but Cate was so great in helping me come up with a theme and eventually deciding on what the invitations and table names were going to look like. Nothing was ever too big and Cate's attention to detail was great. Of all the suppliers I used for my wedding, The Mulberry Bush was by far the most responsive and flexible.

Rebecca Richmond

I would just like to thank you very much for your fast delivery, ordered yesterday, received today, incredible, will definitely use you again! Thanks again

Heather Kirkpatrick