Delivery is charged as priced on each order. Your order will usually be sent first class via Royal Mail. If a courier is used it will generally be sent on a next day delivery. Once you have placed an order we will endeavour to dispatch it on the same day. If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and return costs.
If you should refuse delivery of goods, or are not available to accept the delivery, you will be required to cover any extra costs incurred.
All quoted delivery prices are for most UK mainland addresses. Northern Ireland, Isle of Wight, Isle of Man, Scottish Highlands and Orkney Isles, Outer Hebrides and the Shetland Isles will incur additional charges and may also experience delivery delays.
We will only deliver goods to the address on the order.
If you are not completely satisfied with your products, you can return them to us for a refund within 30 Days of purchase.
Please contact us for a returns number and send the goods back to us, all goods should be returned in original packaging and condition.
In the rare event that goods are faulty, we will either offer you a replacement or a refund.
Please note that you are responsible for any postage fees incurred for returning items that are not faulty and the safe return of goods is your responsibility, we strongly advise that you obtain a free certificate of posting from the Post Office when returning your goods to ensure that you are protected if the parcel fails to reach us
In line with European Directive âDistant Selling Regulationsâ you have the right to cancel your order within 7 working days of the time that your order was placed, should you wish to cancel then please email us with your order number and reason for cancellation
Please note however, that our postage and packing charges are non-refundable, and that unless faulty, you will be liable for the cost of returning goods
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.
We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk